Welcome to Fortune Sales Store, where your fantasy wardrobe dreams come true! We want every piece from our collection—whether it’s a majestic mermaid costume or enchanting lingerie—to bring magic to your life. Our shipping and returns policies are designed to ensure your shopping experience remains as enchanting as our products!
🚚 Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way to your magical destination!
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Perfect for when you need your costumes for upcoming events and parties!
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Great for planning ahead and saving on your magical purchases!
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
🔄 Returns & Exchanges
We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our priority, and we’re committed to making this process as magical as browsing our costume collections!
✨ Important Notes Before You Begin ✨
- Items must be in original condition: unworn, unwashed, with all tags attached
- Original packaging must be included
- For hygiene reasons, we cannot accept returns on the following items unless defective:
- Intimate apparel (Bedroom Costumes & Playwear Lingerie)
- Bodysuits & Teddies
- Hosiery
- Body accessories that contact skin directly
- Sale items marked as final sale cannot be returned or exchanged
- Custom or personalized items cannot be returned
The Enchanting Return Process
Step 1: Initiate Your Return (Within 15 Days)
Contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. Use the template below to make this process even easier!
Email Template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Fortune Sales Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Items to return/exchange:
Item Name: [Product Name]
Size: [Size]
Reason: [Please specify why you’re returning/exchanging]
For exchanges, I would like:
New Item: [Product Name]
Size: [Size]
My original shipping address is:
[Your Name] [Your Address]Thank you for your assistance!
Best regards,
[Your Name]Step 2: Wait for Approval & Instructions
Our magical customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship your return without this authorization!
Step 3: Package & Ship Your Return
Carefully package the items in their original condition with all tags attached. Include the original packing slip or a copy of your order confirmation. Ship your package to:
Fortune Sales Store Returns
1199 Loving Acres Road
Kansas City, US 64111
Note: Return shipping costs are the responsibility of the customer, unless the item arrived defective or incorrect. We recommend using a trackable shipping service for your peace of mind.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll process your refund or ship your exchange item.
💰 Refund Information
Timeline:
- Refunds to original payment method: 7-10 business days after we process your return
- Store credit: Processed within 24 hours of return approval
Refund Method:
Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund will appear on your statement within 1-2 billing cycles, depending on your financial institution.
✨ Special Exchange Considerations ✨
For exchanges, we’ll ship your new item once we receive your return.
- Higher price: You’ll pay the difference plus any additional shipping
- Lower price: We’ll refund the difference to your original payment method
❌ Non-Returnable Items
To ensure the safety and quality of our products for all customers, the following items cannot be returned or exchanged unless defective:
- Intimate Apparel: Bedroom Costumes & Playwear Lingerie, Bodysuits & Teddies, Hosiery
- Body Accessories that contact skin directly
- Sale Items marked as final sale
- Used or damaged items not in original condition
- Items without original tags or packaging
⚠️ Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no cost to you!
✨ Need Help? ✨
Our friendly customer service team is here to make your shipping and returns experience as magical as our costumes!
Email: [email protected]
Response Time: 1-2 business days
Thank you for being part of the Fortune Sales Store story—where every delivery is magical, and your satisfaction is our happy ending!
Fortune Sales Store – Where Fantasy Meets Fashion