FAQ

Welcome to Fortune Sales Store! We’re here to help you navigate your costume and lingerie journey with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly customer service team.

Product Questions

What types of products do you offer?

We specialize in a wide range of costumes and accessories to fuel your imagination. Our collections include:

• Adult Mermaid Costumes & Accessories
• Bedroom Costumes & Playwear Lingerie
• Classic & Horror Halloween Costumes
• Couple, BFF, and Group Costumes
• Festival Accessories and Body Accessories
• Bodysuits & Teddies, Hosiery, and more!

Whether you’re dressing up for Halloween, a themed party, or adding spark to your everyday wear, we have something for every fantasy.

Are your costumes true to size?

Yes, we provide detailed size charts for each product to help you find the perfect fit. Please refer to the product page for measurements, and if you’re unsure, contact us for guidance—we want you to feel confident and magical in your outfit!

Do you offer costumes for groups or couples?

Absolutely! We have dedicated sections for Couple Costumes, BFF Costumes, and Group Costumes, making it easy to coordinate with friends and loved ones for any event.

Shipping & Delivery

Where do you ship?

We ship globally to bring fantasy to your doorstep! However, we currently do not deliver to Asia and select remote areas to ensure reliable service. If you’re unsure about your location, just email us for confirmation.

What are your shipping options?

We offer two convenient shipping methods to suit your needs:

• Standard Shipping: For fast delivery, we use DHL or FedEx. Orders arrive in 10-15 days after shipping, with a flat rate of $12.95.
• Free Shipping: For orders over $50, we provide free shipping via EMS, with delivery in 15-25 days after shipping.

All orders are processed within 1-2 business days, so your adventure starts quickly!

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s journey right to your door.

Returns & Exchanges

What is your return policy?

We want you to love your costume! If anything isn’t perfect, you have 15 days from the date of receipt to initiate a return. Please visit our Returns Page for detailed instructions and terms.

Are there any items that cannot be returned?

For hygiene reasons, certain items like lingerie and bodysuits may have restrictions if tags are removed or if they’ve been worn. Check our returns page for specifics, and when in doubt, contact us.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions. Your payment information is protected, so you can shop with confidence.

Do I need an account to place an order?

No, you can checkout as a guest! However, creating an account lets you track orders faster and access exclusive deals. It’s quick and free.

General Inquiries

How can I contact customer service?

We’re here to help! Email us at [email protected] for support with orders, shipping, returns, or any questions. We aim to respond within 24 hours.

Where is Fortune Sales Store based?

We’re located at 1199 Loving Acres Road, Kansas City, US 64111, and we ship worldwide to bring magic to costume lovers everywhere.